Refund Policy

Effective Date: July 8, 2026

Introduction

Kosme Foundation sincerely appreciates the generosity and support of our donors. Every contribution helps us further our charitable initiatives and social welfare programs.

This Refund Policy explains the circumstances under which a donation may be refunded.

Donations

All donations made through the Kosme Foundation website are voluntary.

Donations are processed securely through Razorpay, our authorized payment gateway.

Once a donation has been successfully processed, it is generally considered final and non-refundable.

Refund Eligibility

Refund requests may be considered only under exceptional circumstances, including:

  • Duplicate payment or multiple transactions for the same donation.
  • Incorrect donation amount due to an unintentional error.
  • Unauthorized transaction, subject to verification.
  • Technical errors resulting in an incorrect payment.

Submission of a refund request does not guarantee approval.

Refund Request Process

Refund requests must be submitted within 7 days from the date of the transaction.

Please include the following information in your request:

  • Donor Name
  • Registered Email Address
  • Transaction ID
  • Donation Date
  • Donation Amount
  • Reason for requesting the refund

Refund requests may be sent to:

Email: kosme@veritaslogistics.com

Phone: +91 99301 29201

Refund Processing

If a refund request is approved:

  • The refund will be processed using the original payment method wherever possible.
  • Processing time may vary depending on Razorpay, your bank, card issuer, or payment provider.
  • Kosme Foundation is not responsible for delays caused by banking institutions or payment gateways.

Donation Receipts

If a refund is approved after a donation receipt has been issued, the receipt may become invalid and should not be used for any financial or tax-related purpose.

Contact Us

For any questions regarding this Refund Policy, please contact us.

Kosme Foundation

1203, Mayuresh Chambers
Plot No. 60, Sector 11
CBD Belapur
Navi Mumbai
Thane, Maharashtra – 400614

Email: kosme@veritaslogistics.com

Phone: +91 99301 29201